Terms of use
Company name of the operating company: SAS AJAVEN
Email: contact@lapensiondumoulin.com
Phone: +33 (0)2 98 06 02 06
Share capital: €
Siret number:
VAT : FR31491799383
Photo credit: ©Eliophot ©GettyImages (non-contractual photos) ©La Pension du Moulin
Terms and Conditions:
Article 1 – Length of stay:
The customer who signs the contract for a fixed term may not, under any circumstances, claim any right to remain in the premises.
Article 2 – Conclusion of the contract:
The online reservation becomes effective once the customer has guaranteed it with a credit card that is valid on the date of the start of the stay.
Article 3 – Cancellation by the customer:
- a) In case of cancellation or modification up to 2 days before the arrival date, no fees will be charged.
- b) In the event of late cancellation or modification (less than 48 hours) or no-show, the owner requires 100% of the total cost of the stay.
- c) Any stay that has begun is payable in full. Consequently, any early departure will be subject to billing for the room rate alone for the remainder of the stay as specified in the reservation.
Article 4 – Arrival:
The customer is welcomed on the specified day from 3 p.m. or earlier, depending on availability. In case of late arrival, the customer must notify the owner.
Article 5 – Regulations:
Payment to the owner by: Cash, credit card.
Article 6 – Tourist tax:
The tourist tax is a local tax that the customer must pay to the owner, who then transfers it to the Treasury.
Article 7 – Use of the premises:
The customer must respect the peaceful nature of the premises and use them in accordance with their intended purpose. The customer undertakes to return the accommodation in good condition.
Article 8 – Animals:
The contract specifies that the establishment does not accept pets.
Article 9 - Capacity:
The contract is drawn up for a specific number of people. If the number of guests exceeds this number, the owner is entitled to refuse the additional guests. This refusal cannot under any circumstances be considered a modification or breach of contract on the part of the owner, so that if the number of guests leaving exceeds the number refused, the owner is entitled to retain the price corresponding to the cost of the accommodation.
Article 10 – Insurance:
The customer is liable for any damage caused by him/her. He/she must therefore check whether his/her main residence contract includes holiday cover (vacation rental). The tenant certifies that he/she is covered by civil liability insurance covering his/her own liability and that of the persons accompanying him/her.
Article 11 – Disputes:
It is recommended that you contact the Tourist Office, which will intervene to facilitate an amicable settlement of disputes – if the complaint is made within the first three days after arrival, for any dispute concerning the inventory or the descriptive statement – at the end of the stay for all other disputes. For any disputes arising from the performance or termination of this contract, only the courts with jurisdiction over the location of the rented property shall have jurisdiction.
RESPONSIBILITY
By accessing this site, you are informed that the use of the Internet requires compliance with a set of laws relating in particular to copyright and the Data Protection Act. SAS AJAVEN and ELIOPHOT cannot be held liable for any errors or omissions, and the publisher also reserves the right to modify and update the data on the site at any time.
COPYRIGHT
In accordance with the French Intellectual Property Code, the reproduction for any use other than private use, the sale, distribution, publication, adaptation or communication, in whole or in part, of the data (presentation, layout of the site, photos, texts and illustrations protected by copyright) is strictly subject to the prior written authorization of the rights holders mentioned above.
DATA PROTECTION
Any user who has submitted directly or indirectly nominative information has the right to access and rectify this information in accordance with Law No. 7817 of January 6, 1978 (Data Protection Act) by contacting the site administrator.
PROTECTION OF PERSONAL DATA
Identity of the data controller
The Site is published by the operating company whose contact details are provided above.
Access to the website and use of its content are subject to the terms of use described below.
Nature of personal data
The term «personal data» refers to any personal information that you may share with the operating company and that may enable the latter, directly or indirectly, to identify you as a natural person, for example when visiting a website, requesting information, booking a room, or other services.
Personal data collected
You may be asked to provide your personal data when browsing the operating company's website.
The mandatory or optional nature of the information requested is indicated at the time of collection by an asterisk «*». Information marked with an asterisk is mandatory as it is essential for processing your various requests. Other information is intended to help us get to know you better and improve the services we offer you. It is therefore optional.
The operating company collects and processes your surname, first name, email address, billing address, telephone number, IP address, connection data and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay, etc.), and your online reviews.
When is your personal data collected?
- You browse the website (IP address and cookies) and view products or services;
- You share your observations/comments with the operating company in certain sections, via questionnaires or contact forms, on the operating company's official social media pages;
- You send an email to the operating company;
- You subscribe to the newsletter mailing list;
- You share a page or an offer by sending an email or via social media;
- You complete a satisfaction survey;
- You request a quote.
Data storage
The information collected is stored in our various reservation systems on secure, SSL-certified databases.
This database includes: customer names, addresses, telephone numbers, job titles, company names, and credit card details. We may also record other information such as your preferences regarding rooms, meals, drinks, and other services, as well as your history of stays at our establishment.
Purpose of data collection by the operating company
Through the website, the operating company collects data about you that is strictly necessary for the following purposes:
- To manage your requests for information and reservations, as well as any loyalty programs;
- To improve and personalize the services of the operating company in order to facilitate your browsing of the website;
- To manage and monitor the entire customer relationship;
- Manage subscriptions to news and promotional offers from the operating company (newsletter);
- To manage all your access requests in accordance with applicable legislation;
- Manage unpaid bills and disputes;
- Manage applications for job openings at the operating company that have caught your attention, or any unsolicited applications;
- Measuring quality and satisfaction.
If you do not provide the required information, your request cannot be processed.
Commitments of the operating company regarding the protection of personal data
Transparency and purpose:
No personal data is or will be collected without your knowledge. The optional or mandatory nature of the information to be provided to the operating company as part of the collection carried out on the website will be indicated to you in advance, via the presence of the «*» asterisk symbol. The operating company collects and processes your personal data solely for the purposes described in these Legal Notices.
Proportionality and relevance:
The operating company only collects and processes personal data that is necessary for the proper processing of your request or for the personalization of the services offered to you.
Data storage time:
The operating company only retains your personal data for the period necessary for its processing in accordance with applicable law.
Security and confidentiality:
The operating company undertakes to take the necessary measures to ensure data confidentiality and not to disclose it to unauthorized third parties.
We may be required to disclose your personal information to local authorities if required by law or as part of an investigation and in accordance with local regulations.
Like most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP addresses), the type of browser used, the internet service provider, referring and exit pages, the operating system, date, time, and clickstream data.
Cookies do not record information provided by users during an online booking or when registering a customer account. Cookies identify your browser rather than you personally and cannot be used on their own to reveal your identity.
Respect for your rights:
You are informed of your rights to query, access, rectify, and oppose for legitimate reasons, as well as your right to oppose commercial prospecting in accordance with the provisions of Law No. 78-17 of January 6, 1978.
Rights of access, rectification, and opposition:
In accordance with Law No. 78-17 of January 6, 1978, relating to Information Technology, Files, and Civil Liberties, you have the right to access and correct information concerning you upon written request.
You may also, for legitimate reasons, object to the processing of data concerning you.
To exercise any of these rights and obtain information about yourself, simply contact the operating company, whose contact details are available at the beginning of this Legal Notice.
COOKIES
When you visit the website, certain information relating to your device's browsing activity may be stored in files called «cookies» installed on your device, subject to the choices you have made regarding cookies, which you can change at any time.
A cookie is a small text file stored in a dedicated area of your device's hard drive when you visit an online service using your browser. It allows its issuer to identify the device on which it is stored during the cookie's validity or storage period.
The cookies issued by the operating company are used for the purposes described below, during the period of validity of the cookie concerned, subject to your choices resulting from the settings of your browser software used when you visit the website, which you can change at any time.
Cookies from partner companies (third-party cookies) may be placed on your computer via the pages of the website.
Only the issuer of a cookie can read or modify the information contained therein.
Different types of cookies are used on the website, and they serve different purposes. Some are necessary for you to use the website.
Analytical cookies
These are cookies that enable the operating company to:
- to generate statistics and various elements comprising the website (sections and content visited, browsing history) in order to improve the browsing experience offered;
- to record the total number of advertisements displayed by it on its advertising spaces, to identify these advertisements, their number of displays, the number of clicks, and browsing information.
Example of analytical cookies
- _ga Analytics: recording of browsing data
- __utm Analytics: recording of browsing data
- _gac Campaign: recording of advertising campaign browsing data
Cookies and social media plug-ins (social buttons)
The operating company may include tools on the website that allow you to share content with other people or to let other people know that you have viewed or given your opinion on content on our website. This is particularly the case with «Share» and «Like» buttons from social networks such as Facebook, Twitter, etc.
The operating company has no control over the process used by social networks to collect information.
- Facebook Connect: logging in using your Facebook account
- Facebook Social Graph: sharing the page on Facebook
- Pinterest: share the page on Pinterest
- LinkedIn: share the page on LinkedIn
- Instagram: sharing the page on Instagram
Cookies and machine identifiers for the purpose of securing transactions
We inform you that when you place an order, the operating company, or its service providers acting on its behalf, may place cookies or collect information relating to your device, in particular the information (technical security attributes) necessary for the recognition of equipment (computer, tablet, or mobile phone) in order to enable the identification of your equipment for the purpose of securing transactions in your interest.
Advertising cookies
Advertising content (graphics, animations, videos, etc.) displayed in the advertising spaces of the operating company may contain cookies issued by third parties that may, during the cookies' period of validity, count clicks and also offer you advertisements that are most relevant to your browsing behavior, interests, and preferences.
Refusing advertising cookies has no impact on the use of the site and will not stop advertising on the site or on the internet. It will only result in the display of advertising that does not take into account your interests or preferences.
These cookies mainly depend on advertising agencies. We cannot list them exhaustively:
- AdWords: purchasing sponsored keywords displayed on Google
- Facebook Custom Audience
- targeted advertising: recording of browsing history
Advertising targeting
The site may contain cookies issued by third parties (advertising agencies and tools) and allow them, during the validity period of this cookie, to collect browsing data relating to devices connecting to our sites, but also to offer you advertising content that may correspond to your previous browsing on the site.
Under no circumstances does the collection of this data enable these service providers to identify you personally. Your last name, first name, username, postal address, email address, and password will not be disclosed to third parties without your prior and explicit consent.
Your choices regarding cookies
There are several ways you can manage cookies. Any settings you choose may affect your browsing experience and your access to certain services that require the use of cookies.
The choices offered to you by your browser software
You can customize your web browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are stored on your device or, conversely, are rejected.
Refusal of cookies
If you refuse to accept cookies, certain features, such as identification/connection to your personal space and personalization of your browsing (choice of preferred language, for example), will no longer be available.
The operating company declines all responsibility for the consequences related to the degraded functioning of its services and features due to the refusal of cookies.
How to exercise your choices, depending on the browser you use?
Each browser has different settings for managing cookies and your choices. These are described in your browser's help menu, which will tell you how to change your cookie preferences.
For Internet Explorer:
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or
In Internet Explorer, click the Tools button, then click Internet Options. On the General tab, under Browsing history, click Settings. Click the View Files button. Click the Name column header to sort all files alphabetically, then browse the list until you see files beginning with the prefix «Cookie» (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the name of the operating company and delete them. Close the window containing the list of files, then double-click OK to return to Internet Explorer.
For Safari™:
https://support.apple.com/?path=Safari/3.0/fr/9277.html
Or
In your browser, select the Edit > Preferences menu. Click on Security. Click on Show Cookies. Select the cookies that contain the name of the operating company and click on Delete or Delete All. After deleting the cookies, click on Done.
For Chrome™:
https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
Or
Open Google Chrome. In the browser toolbar, click More. Hover over More Tools, then click Clear Browsing Data. In the Clear Browsing Data window, check the boxes for Cookies and other site and plug-in data and Cached images and files. Use the menu at the top to select how much data you want to delete. Select From the beginning of time to delete everything. Click Clear Browsing Data.
For Firefox™:
https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
Or
Go to the «Tools» tab in your browser and select the «Options» menu. In the window that appears, choose «Privacy» and click on «Delete specific cookies.» Locate the files that contain the name of the operating company. Select them and delete them.
For more information about cookies
The operating company invites you to visit the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
Referral to the Consumer Ombudsman
Direct link to the RLL platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
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